Non compliance – how does this happen? It’s because most service providers don’t have a solid process. All will have compliance-related tasks scheduled as part of their PPM activity, but there’s often very little follow-up to ensure that compliance has actually been achieved – it’s surprising how many FM managers and service providers rely on paperwork’s existence, rather than its content, to judge compliance levels. Sometimes the only checks carried out are by the finance team when they are auditing a percentage of a supplier’s invoices. Not only does non-compliance then become a bone of contention in terms of payment delay but administration staff are not technically trained, so cannot properly check whether all is in order with a compliance certificate – does this sound familiar?
Contact Macair fmi Ltd today for help, advice and support – 01992 478 100 or Lorraine@macair.co.uk